How to send an on-demand Customer Voice surveys from Microsoft Dynamics 365

How to easily send a Microsoft Dynamics 365 Customer Voice survey from any Dynamics 365 application, allowing you to collect personalized feedback from your customer records. Go to https://appsource.microsoft.com/en-gb/product/dynamics-365/msfp.customervoicedistribution?tab=Overview After completing the installation, the Send Survey command appears on Tables like: You can send a survey from the following entities: Contact Opportunity Lead Account Case […]

Microsoft Training with FREE PL-900 Exam Voucher 15th April 2021

    Get started on your Microsoft journey with this free Virtual Training Days.       Microsoft Power Platform Virtual Training Day: https://mktoevents.com/Microsoft+Event/244504/157-GQE-382?wt.mc_id=AID3029350_QSG_514477            

FREE AZ-900 Exam Voucher – Microsoft Azure Fundamentals 21st & 22nd April 2021

Microsoft Azure Virtual Training Day: Fundamentals Register by clicking the link below: https://mktoevents.com/Microsoft+Event/245117/157-GQE-382?wt.mc_id=AID3029354_QSG_514471       During this free virtual event you will learn: Common cloud concepts Benefits of Azure Strategies for transitioning to Azure cloud Azure computing, networking, storage and security basis By attending the event, you will have the knowledge needed to take […]

Earn a FREE Microsoft Certification exam with Microsoft Ignite Cloud Skills Challenge | March 2021

    To get a chance to be part of the exciting Cloud Skills Challenge, you will have to register for Microsoft Ignite here   When registered, click on Learning zone dropdown and select Cloud Skills Challenge     Sign up to get notified below:       Get your Microsoft certifications! I hope this […]

Unable to see the Advanced Settings (Under Marketing Settings) in Dynamics 365 Marketing Trial and Subscribed version?

If you happen not to see it, you might have been referring to the old interface, pictured here below:   See documentation below: https://docs.microsoft.com/en-us/dynamics365/marketing/open-advanced-settings#work-with-advanced-settings   Now “Advanced Settings” has been renamed to “Settings” in the Marketing App   The UI has now been changed to the new. This also applies to both trial and subscribed version of […]

Step by Step Guide To Configure How Topics Are Grouped Using Customer Service Insights

In this blog series, we are going to Configure how topics are grouped using Customer Service Insights You should verify that Customer Service Insights is installed and attached to the Dynamics 365 Customer Service environment that you are working with. You can do that by navigating to https://CSI.ai.dynamics.com (If prompted for credentials, use the same […]

How To Configure Microsoft Dynamics 365 Customer Service Scheduling

In this blog series, we are going to Define Organization Units Sign into your Power Apps Maker Portal.  Select the correct environment to work on.   Select Apps and click to open the Customer Service Hub App   Click on Settings   Click on edit app name   In the Customer Service Hub sitemap Select […]

Microsoft Dynamics 365 Virtual Training Day: Fundamentals MB-901 FREE Exam Voucher.

Register and sign up for training days by clicking the link below: https://tinyurl.com/ycxf582e     Get started on your Microsoft journey with these free Virtual Training Days. Microsoft Dynamics 365 Virtual Training Day: Fundamentals   https://docs.microsoft.com/en-gb/learn/certifications/d365-fundamentals

My Revision Guide for Exam PL-100: Microsoft Power Platform App Maker

  I passed the Exam PL-100: Microsoft Power Platform App Maker I have collated some of the resources that I believe will help you in your efforts to gain the Microsoft Certified: Power Platform App Maker Associate The resource I found very useful during the course of my revision is the  Microsoft Certified: Power Platform […]

Turn on the New Search experience in model – driven PowerApps

Turn on the new search experience in Power Platform Admin Center     Read more – https://lnkd.in/eJMHRGA    Note The Use new search experience feature setting is only available for environments where Relevance Search is already turned on. For environments where Relevance Search has never been not turned on, the setting Use new search experience will not be shown and […]