In this blog post, we will be looking at installing the new real-time journey orchestration capabilities in Dynamics 365 Marketing that will help you win and retain more customers. With AI and natural language input assistance, business users can build event-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and […]
How to install the real-time customer journey orchestration in Dynamics 365 Marketing
/0 Comments/in Dynamics 365, Dynamics 365 Marketing /by Chime OkureIn this blog post, we will be looking at installing the new real-time journey orchestration capabilities in Dynamics 365 Marketing that will help you win and retain more customers. With AI and natural language input assistance, business users can build event-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and […]
Earn a FREE Microsoft Certification exam Microsoft Ignite Cloud Skills Challenge November 2021
/0 Comments/in Exam Voucher /by Chime OkureTo get a chance to be part of the exciting Cloud Skills Challenge, you will have to register and participate during Microsoft Ignite November 2021. Click here Click here to complete one challenge and earn a free Microsoft Certification exam You will then have to sign up to be notified by Microsoft when the Cloud […]
Enabling the model driven apps in-app notifications feature
/3 Comments/in Power Platform /by Chime OkureMicrosoft have now finally added a long -awaited feature “in-app notifications” via a public preview in model-driven apps. This will allow a user to see all notifications via a notification centre with an indication of new notifications shown on the bell in the header and a new notification count How to Enable the feature Presently, […]
How to send an on-demand Customer Voice surveys from Microsoft Dynamics 365
/0 Comments/in Dynamics 365 Customer Voice /by Chime OkureHow to easily send a Microsoft Dynamics 365 Customer Voice survey from any Dynamics 365 application, allowing you to collect personalized feedback from your customer records. Go to https://appsource.microsoft.com/en-gb/product/dynamics-365/msfp.customervoicedistribution?tab=Overview After completing the installation, the Send Survey command appears on Tables like: You can send a survey from the following entities: Contact Opportunity Lead Account Case […]
Microsoft Training with FREE PL-900 Exam Voucher 15th April 2021
/0 Comments/in Exam Voucher /by Chime OkureGet started on your Microsoft journey with this free Virtual Training Days. Microsoft Power Platform Virtual Training Day: https://mktoevents.com/Microsoft+Event/244504/157-GQE-382?wt.mc_id=AID3029350_QSG_514477
FREE AZ-900 Exam Voucher – Microsoft Azure Fundamentals 21st & 22nd April 2021
/0 Comments/in Azure, Exam Voucher /by Chime OkureMicrosoft Azure Virtual Training Day: Fundamentals Register by clicking the link below: https://mktoevents.com/Microsoft+Event/245117/157-GQE-382?wt.mc_id=AID3029354_QSG_514471 During this free virtual event you will learn: Common cloud concepts Benefits of Azure Strategies for transitioning to Azure cloud Azure computing, networking, storage and security basis By attending the event, you will have the knowledge needed to take […]
Earn a FREE Microsoft Certification exam with Microsoft Ignite Cloud Skills Challenge | March 2021
/0 Comments/in Exam Voucher /by Chime OkureTo get a chance to be part of the exciting Cloud Skills Challenge, you will have to register for Microsoft Ignite here When registered, click on Learning zone dropdown and select Cloud Skills Challenge Sign up to get notified below: Get your Microsoft certifications! I hope this […]
Unable to see the Advanced Settings (Under Marketing Settings) in Dynamics 365 Marketing Trial and Subscribed version?
/0 Comments/in Dynamics 365 Marketing /by Chime OkureIf you happen not to see it, you might have been referring to the old interface, pictured here below: See documentation below: https://docs.microsoft.com/en-us/dynamics365/marketing/open-advanced-settings#work-with-advanced-settings Now “Advanced Settings” has been renamed to “Settings” in the Marketing App The UI has now been changed to the new. This also applies to both trial and subscribed version of […]
Step by Step Guide To Configure How Topics Are Grouped Using Customer Service Insights
/0 Comments/in Dynamics 365 Customer Service /by Chime OkureIn this blog series, we are going to Configure how topics are grouped using Customer Service Insights You should verify that Customer Service Insights is installed and attached to the Dynamics 365 Customer Service environment that you are working with. You can do that by navigating to https://CSI.ai.dynamics.com (If prompted for credentials, use the same […]
How To Configure Microsoft Dynamics 365 Customer Service Scheduling
/0 Comments/in Dynamics 365 Customer Service /by Chime OkureIn this blog series, we are going to Define Organization Units Sign into your Power Apps Maker Portal. Select the correct environment to work on. Select Apps and click to open the Customer Service Hub App Click on Settings Click on edit app name In the Customer Service Hub sitemap Select […]