Official: No more Outbound Marketing

An important update regarding Dynamics 365 Customer Insights – Journeys, specifically addressing changes and upcoming transitions. Key Updates: Action Items: This update is essential to ensure business continuity and to […]

Step by Step Guide To Configure How Topics Are Grouped Using Customer Service Insights

In this blog series, we are going to Configure how topics are grouped using Customer Service Insights You should verify that Customer Service Insights is installed and attached to the […]

How To Configure Microsoft Dynamics 365 Customer Service Scheduling

In this blog series, we are going to Define Organization Units Sign into your Power Apps Maker Portal.  Select the correct environment to work on.   Select Apps and click […]