How To Configure Microsoft Dynamics 365 Customer Service Scheduling

In this blog series, we are going to Define Organization Units

• Sign into your Power Apps Maker Portal.  Select the correct environment to work on.

• Select Apps and click to open the Customer Service Hub App

• Click on Settings

• Click on edit app name

• In the Customer Service Hub sitemap

• Select the Scheduling area
• Go to the Settings group and select Organizational Units.

• Back on the Customer Service Hub, Click Change area and select The Scheduling

• Go to the Settings group and select Organizational Units.

On the command bar, select New to create a new organizational unit.

• Enter Main Ave Location for Name, Enter British Pound for Currency,

• Select the Scheduling

Enter 47.63993 for Latitude, -122.12557 for Longitude

• Click Save and Close

Note

• You may use different GPS locations but make sure they are valid locations.
• You can add more Organisational Units if you need to.