In this blog post, we will be looking at installing the new real-time journey orchestration capabilities in Dynamics 365 Marketing that will help you win and retain more customers. With AI and natural language input assistance, business users can build event-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and […]
To get a chance to be part of the exciting Cloud Skills Challenge, you will have to register and participate during Microsoft Ignite November 2021. Click here Click here to complete one challenge and earn a free Microsoft Certification exam You will then have to sign up to be notified by Microsoft when the Cloud […]
Microsoft have now finally added a long -awaited feature “in-app notifications” via a public preview in model-driven apps. This will allow a user to see all notifications via a notification centre with an indication of new notifications shown on the bell in the header and a new notification count How to Enable the feature Presently, […]
How to easily send a Microsoft Dynamics 365 Customer Voice survey from any Dynamics 365 application, allowing you to collect personalized feedback from your customer records. Go to https://appsource.microsoft.com/en-gb/product/dynamics-365/msfp.customervoicedistribution?tab=Overview After completing the installation, the Send Survey command appears on Tables like: You can send a survey from the following entities: Contact Opportunity Lead Account Case […]
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Microsoft Azure Virtual Training Day: Fundamentals Register by clicking the link below: https://mktoevents.com/Microsoft+Event/245117/157-GQE-382?wt.mc_id=AID3029354_QSG_514471 During this free virtual event you will learn: Common cloud concepts Benefits of Azure Strategies for transitioning to Azure cloud Azure computing, networking, storage and security basis By attending the event, you will have the knowledge needed to take […]
To get a chance to be part of the exciting Cloud Skills Challenge, you will have to register for Microsoft Ignite here When registered, click on Learning zone dropdown and select Cloud Skills Challenge Sign up to get notified below: Get your Microsoft certifications! I hope this […]
If you happen not to see it, you might have been referring to the old interface, pictured here below: See documentation below: https://docs.microsoft.com/en-us/dynamics365/marketing/open-advanced-settings#work-with-advanced-settings Now “Advanced Settings” has been renamed to “Settings” in the Marketing App The UI has now been changed to the new. This also applies to both trial and subscribed version of […]
In this blog series, we are going to Configure how topics are grouped using Customer Service Insights You should verify that Customer Service Insights is installed and attached to the Dynamics 365 Customer Service environment that you are working with. You can do that by navigating to https://CSI.ai.dynamics.com (If prompted for credentials, use the same […]
In this blog series, we are going to Define Organization Units Sign into your Power Apps Maker Portal. Select the correct environment to work on. Select Apps and click to open the Customer Service Hub App Click on Settings Click on edit app name In the Customer Service Hub sitemap Select […]
