How to install the real-time customer journey orchestration in Dynamics 365 Marketing
In this blog post, we will be looking at installing the new real-time journey orchestration capabilities in Dynamics 365 Marketing that will help you win and retain more customers.
With AI and natural language input assistance, business users can build event-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and support.
Follow the steps below:
- In Dynamics 365 Marketing, select the Settings area in the left side navigation pane.
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- Click on Overview > Versions
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- Make sure your current version of Dynamics 365 Marketing is up to date
- Click on Install on the Real-time marketing features
![](https://chimeokure.com/wp-content/uploads/2021/10/Mktg-03-1.jpg)
- It will ask for the correct Dynamics 365 environment to connect to
![](https://chimeokure.com/wp-content/uploads/2021/10/Mktg-04-2-1030x335.jpg)
- Be Patient. Installation can take more than an hour to complete.
![](https://chimeokure.com/wp-content/uploads/2021/10/Mkt05.jpg)
- When installation is complete, by clicking real-time marketing you will now be able to access the features
![](https://chimeokure.com/wp-content/uploads/2021/10/mkt06.jpg)
![](https://chimeokure.com/wp-content/uploads/2021/10/mkt07-1030x615.jpg)
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